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Problem Steps Recorder Error - You do not have the necessary file-system permissions to create the specified output file.

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I am trying to use the PSR as a Domain User, but get the following error message when trying to save my recording:

"You do not have the necessary file-system permissions to create the specified output file."

We have folder redirection working correctly for Desktop and Documents, if I navigate to a pre-existing folder on the redirected Documents folder I can save.  I get the error message when trying to save to root of Documents and or desktop.  The user does have the correct permissions the areas as I can save other documents to these areas.  I have a GPO which gives the user modify rights to psr.exe on C drive as the C Drive is locked down.

If I log in twice as the user - 2 different machines (yes I know not ideal) the machine which is logged into second with the same user account is allowed to save to the desktop.  Once I log out, in order, and then back in again to the second machine which was successful only minutes ealrier, I am back to the error.

I have used filemon and at the point where I am getting the error message PSR is looking at C:\Windows\CSC\v2.0.6\namespace\%domain name\.... this folder structure seems to have permissions on it resulting in the administrator only being allowed to "take ownership".

If I run this when logged in as a Domain Admin, I can save no problem.  But when logged in as a Domain User, I get the error.  I tried "Run as different user", entering Domain Admin credentials which allows me to save though saves using the Domain Admin credentials.

Any ideas as to what I can try to allow users to run the application successfully?

Thanks! :-)


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