First time poster, but I think I've done my homework on this issue.
This issue has similar symptoms to a problem with vista: http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html
However, it is definitely not the same issue (see further).
Current Config:
HP dv7-1450.
W7 RC 7100 x64
Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-update restore).
Running with Admin account while diagnosing/troubleshooting.
Currently have two working accounts, one standard, one admin.
Symptom:
New user accounts cannot be logged into. On an attempted login to the new account, the following information is displayed on the login screen: "The User Profile Service service failed the logon. User profile cannot be loaded." Windows then logs off the operator and returns to the initial user selection screen. All other aspects of use are normal.
Current Diagnostics:
First attempts to resolve this problem were to recreate the new account. This was attempted when logged in as both Standard and Admin. This was also attempted under safe mode. This has been attempted with virus protection disabled. All to no difference in the symptom.
The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link). Unlike that issue, there simply is no entry for the new user. Examination of the new log entries from creation of account to attempted log in provides the following entries:
This issue has similar symptoms to a problem with vista: http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html
However, it is definitely not the same issue (see further).
Current Config:
HP dv7-1450.
W7 RC 7100 x64
Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-update restore).
Running with Admin account while diagnosing/troubleshooting.
Currently have two working accounts, one standard, one admin.
Symptom:
New user accounts cannot be logged into. On an attempted login to the new account, the following information is displayed on the login screen: "The User Profile Service service failed the logon. User profile cannot be loaded." Windows then logs off the operator and returns to the initial user selection screen. All other aspects of use are normal.
Current Diagnostics:
First attempts to resolve this problem were to recreate the new account. This was attempted when logged in as both Standard and Admin. This was also attempted under safe mode. This has been attempted with virus protection disabled. All to no difference in the symptom.
The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link). Unlike that issue, there simply is no entry for the new user. Examination of the new log entries from creation of account to attempted log in provides the following entries:
Level Date and Time Source Event ID Task Category
Information 8/31/2009 12:34:31 PM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event.
Warning 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6001 None The winlogon notification subscriber <Profiles> failed a notification event.
Information 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <SessionEnv> was unavailable to handle a notification event.
Warning 8/31/2009 12:34:11 PM Microsoft-Windows-Winlogon 6001 None The winlogon notification subscriber <Sens> failed a notification event.
Error 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles Service 1500 None "Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.
DETAIL - Only part of a ReadProcessMemory or WriteProcessMemory request was completed.
"
Warning 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles General 1509 None "Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\TEMP\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights.
DETAIL - Access is denied.
"
Error 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles Service 1511 None Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
Warning 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles General 1509 None "Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm to location C:\Users\{New Username}\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm. This error may be caused by network problems or insufficient security rights.
DETAIL - Access is denied.
"
Naturally I started with the earliest error first, and decided to look to see what is going on. The file that is trying to be copied is there, but the destination folder does not exist. As near as I can tell, whatever process (the User Profiles General Service?) is trying to perform the copy does not have sufficient access to perform the operation. Specifically I suspect it may not be able to create the appropriate folders before performing the copy. Interestingly, it appears that when windows attempts to open/create a temporary account profile, the same issue occurs. Since there is no registry entry either, I suspect that the issue also extends to the creation of registry keys, but I am not familiar enough with the sequence of events in the creation of a user profile to determine if this would come before or after a user profile's first login.I attempted to find more information, and was able to investigate the UPS diagnostic event log (for a different, but identical attempt at creating and using the new profile). The following two (unhelpful to me) log entries were generated.
Level Date and Time Source Event ID Task Category Information 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles Service 1002 (1001) "The description for Event ID 1002 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: The message id for the desired message could not be found " Information 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles Service 1001 (1001) "The description for Event ID 1001 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
It seems to imply that the User Profiles Service may be corrupted, but this may also be unrelated. I do not know how to specifically repair this service anyway (but am open to try it if someone can walk me through it a bit).
There's the info. I'd like to figure out how to watch the account creation process in more detail to see if I gleen more, but I don't have the experience to know what to do to enable such a log. I will not perform a reinstall and am loath to do a restore, instead looking more for a cause and effect repair: something that would actually help MS fix the problem rather than have the customer fix the symptom.
Thanks in advance to responders!