Random PC's within our company are having issues with printing form IE9 or IE10. The IT dept. has tried many if not all the solutions found on the web to no avail. We have suggested to a few people to use Chrome or Firefox as a short term fix. As our company is at a very busy point in the season we need a solution to this issue if anyone can help. A couple other things we have tried are:
1) reverting back to IE8. This seems to fix the issue, but is not a fix to our issue.
2) adjusting the IE security settings to disable the enable protected mode does not work for us at all
3) updating/rolling back drivers does not fix the issue since all of our drivers are up to date and rolling back doesn't fix it either. (confirmed with XEROX that we are currently using the newest drivers)
4) using a different printer. We have multiple printers of different brands and this does not fix the issue, and we get the same error from any printer
5) running IE as an administrator does not fix the issue (using the 32/64 bit IE results in the same error)
6) PDF's print fine since we use PDFcreator
7) We have also tried the "fix it" tools
8) sending the document to XPS printer, open the document in XPS, try to print, and error message is: "XPS is unable to print all the pages of this document" and the page is blank.
9) all Java is up to date.
10) Have trouble shot the issues with Microsoft tech support on the phone, and sent logs, screenshots, and done all the debugging, and suggestions they have had.
All of these do not fix or do anything for our issue. All of the PC's that we use that are having the issues are Lenovo think centers or laptops. They are all running windows 7 professional (32 and 64 bit versions) and of course IE9 or IE10. All drivers
and windows updates are up to date. Again this isn't just one PC or all of the PC's it is just a few random computers that have this issue.
Another post that I have had a reply asking me these questions:
1. Is the computers connected to a domain network?
2. Do you receive any error message or error code?
3. Does the issue occur with particular webpage?
My answers:
1. Yes all hosts are tied to a domain
2. the error code received is:
Line: 2072
Char: 1
Error: Unspecified Error
Code: 0
URL: re://ieframe.dll/previewjs
3. No this issue is any web page we try to print.
At this point it seems like I have tried everything and found nothing up to now that will fix our issue. I hope this gives enough information to someone who may have had the same issue and can help us solve our problem. Please feel free to comment or post a solution.