Hi,
One of the user trying to install a network printer onto his PC but keep getting error message when he try to install it.
Connect to printer
Windows cannot connect to the printer
Operation failed with error 0x00000057
These are the things I have tried.
1. remove and printers and drivers
2. Stop printer spool service
3. under C:\Windows\System32\spool\drivers and C:\Windows\System32\spool\SERVERS delete all files
4. try install again but still fails.
We are using
Windows 2008 r2 Server (print server)
Windows 7 64 bits Enterprise