Hi All,
Im a local on-site support, i have one issue recently and can't determine the root cause nor solution.
One user report to me when he turns on his system Windows bitlocker drive pops up... boot configuration data (BCD) settings for the following boot application have changed since bitlocker was enabled.
boot application: \windows\system32\winload.exe
changed setting: 0x25000020
it ask the user to supply a bitlocker recovery key however the main issue is that his laptop is not enrolled to bitlocker services.
I remove the HDD and try to check it using my system (External), apparently I can't access it either. I did some work around guided by some forums in technet as well but all of it seems not working.
are there any posibilities to retrieve a recovery key with the consent of user/owner?
Appreciate your swift response and advice.
Regards, -Raymond