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Installing Motorola ES400, major problems

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I have IE 7 and 10.  Trying (and have been trying for 4 days) to install my ES400 handheld for my job.  My internet provider tells me it is the fault of the handheld, the help desk says it is my computer.  Both have tried and failed to install and sync this device. In trying to install the drivers I only get a window saying install failed, another says I need a Windows Mobile Remote Adapter # 2, the wireless icon on the device reads 'connecting' and then 'unavailable'...this happens when I am sitting right in front of my wireless modem, also trying to use a friends laptop.  I have searched for the Adapter # 2 download to no avail, I have searched for drivers for this device, I have searched Motorola for a solution...I am absolutely lost.

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