PC Specs : HP ProBook Windows 7 Professional 64 SP1 32 bit 4GB RAM 320GB HDD, Kaspersky ES 10.
I have a client with an iPhone which he connects to his laptop via the iPhone USB cable. He used to copy pictures from the device onto his laptop. Today that does not want to work any more for some reason. If he connects it, it simply does not even detect in Windows. It doesn't even charge ! Before Windows, in the BIOS , there it charges. In Windows, in the device manager it does not even show anywhere. Also, it does make a one-time-connected-system-sound, when it is plugged in but that's all. In device manager, there is no alert, no exclamation or error.
What was tried so far :
1.) Disabling anti-virus.
2.) Removing Upper Filter in HKLM/S/CCS/C/Class/[ID] for USB devices of Kaspersky driver association.
3.) Testing the iPad and the USB cable on other machines : Cable works fine.
What I still need to try :
1.) Installing Apple Mobile Device Drivers
What I do not want to do :
1.) Re-install Windows
2.) System Restore (restore points are very old, so unit will use many settings and programs if I do a restore).
What else might I try to get this working ?
I have a client with an iPhone which he connects to his laptop via the iPhone USB cable. He used to copy pictures from the device onto his laptop. Today that does not want to work any more for some reason. If he connects it, it simply does not even detect in Windows. It doesn't even charge ! Before Windows, in the BIOS , there it charges. In Windows, in the device manager it does not even show anywhere. Also, it does make a one-time-connected-system-sound, when it is plugged in but that's all. In device manager, there is no alert, no exclamation or error.
What was tried so far :
1.) Disabling anti-virus.
2.) Removing Upper Filter in HKLM/S/CCS/C/Class/[ID] for USB devices of Kaspersky driver association.
3.) Testing the iPad and the USB cable on other machines : Cable works fine.
What I still need to try :
1.) Installing Apple Mobile Device Drivers
What I do not want to do :
1.) Re-install Windows
2.) System Restore (restore points are very old, so unit will use many settings and programs if I do a restore).
What else might I try to get this working ?
