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Can't log in - User profile Cannot be loaded

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I have a laptop I purchased that has Windows 8 on it.    Ran ok up until last evening when I tried to log in I recieved the following error " The user Profile Service service failed the sign-in.    User profile cannot be loaded.

I am assumming there was some automatic downloaded patch that messed something up in the OS.

I found other articles that give options such as load dvd to get to safe mode...no dvd came with the laptop so I don't have one.

Others state to go to Administrator - can't get to a point that it let's try a different user.   I am stuck on the logon screen that won't let me in.   Without dvd's included for diagnostics or reloading software I seem to be stuck other than going to a place that has a dvd for diagnostics - costing a hundred dollars or more.   

Microsoft must have a way for me to get around this error/bug whatever happened.  How do I get basic toolkits that should have been part of the purchase in the first place?


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