the printer ( HP Laserjet CM2320 MFP) (Driver PCL 6)is networked on a print server running server 2012, the computer operating system is Win 7 fully updated, other people can print to it without issue.
the user can print to it one time. after the first print, you can no longer right click and chose printer preferences or printer properties. Then she needs to log out of the computer and back in to print again. if i have tried to open the printer properties, they will open just before the computer logs out. this is the only printer she has.
things i have tried are removing and re installing the printer, uninstalling the all the print drivers on the computer, using the most updated drivers on the server and the computer. i also went into Printer Properties, ports tab, unchecked Enable bidirectional support on both server and PC. checked after each change. also under the advanced tab i unchecked the Enable advanced printing features. both server and PC. checked after each change. when i tried to un-install the print drivers on the PC, i needed to rename the reg keys because they were in use, remove the drivers and rename the reg keys back to the right name. i am sure i forgot some things i have tried, but if you need any other information let me know.
Any help would be appreciated!
