I tried to create an image of my computer and save it to a 1TB external hard drive. It is a brand new external hard drive, and the only other thing on it is a backup of the files on my computer. The process almost finishes, but then an error appears, saying:
"The backup failed.
The operation failed due to a device error encountered with either the source or the destination. If the source or destination volume is on a disk, run CHKDSK/R on the source or destination volume, and then retry the operation. (0x80708012D).
Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)".
I tried restarting my computer, connecting the external hard drive to a different USB port, reformatting the external hard drive, turning off my antivirus and running CHKDSK on the external hard drive. Every time, I still get the same error. What is causing this error? Is there something else that I can try?
Thank you for any suggestions!