I got an error when trying to download Microsoft Office 2013 to my computer using the HUP. When I called the number listed for phone support, I got a person who gave me a case number and then transferred me to "Office Technical Support". The person that I got there had me go to logmein123.com and he took remote control of my machine. After about 15 minutes, he came back on the line and said that because I had so many administrative events, I needed to pay him $50 to fix my machine so that I could download Office 2013. I immediately cut off the remote session and disconnected the call.
What a scam!