Recently i ran a regular restart after a program updated ( i think it could have been avg) when it started again it went into a page that said 'Windows error recovery windows failed to start a recent hardware or software change might be the cause.) there was also a bit more but basicly i could start windows normally or launch start-up repair which was recommended.
when i run the repair it goes as far as the logo screen just before the password and then the screen goes black, after a few mins a cursor appears but i cant do anything eg taskmanager. starting windows normally just brings me back to the same opening screen with both options again.
now i have tried running it in safe mode but that also seems to bring me back to the two options.
what can i do now. i dont mind compeletly having my system restarted as the computer is new enough. i can also download anything needed on this old computer if i need to. please help if you can.