Our company recently switched to Office 365 (from Google Apps) for our mail/etc environment. It seems that most individuals transitioned seamlessly. I am having problems. Our IT team has taken a look but so far they are stumped. They are runng things through their support channels but I wanted to see what I could find.
The situation seems to be tied to something in my Windows settings because:
- Outlook cannot connect to the server outlook.office365.com to configure my mail account
- IE 9 cannot browse to or display outlook.office365.com to give me OWA access to mail...however, I CAN get to the OWA site fine using Firefox and Chrome.
Some things I have tried (based on my own thoughts and suggestions of many others):
- flush DNS
- Use Microsoft "FixIt" tool to reset my hosts file
- Reset my Internet Explorer to default settings
- Disable/remove all IE plugins
- Uninstall and reinstall Office 2013
- Uninstall and reinstall IE9 (have not yet tried upgrading to IE10 or IE11)
- Use system restore (I tried dozens of restore points and have not yet found one that allows me to browse to outlook.office365.com using Microsoft software)
- Add outlook.office365.com to my trusted sites
- Toggle my various Internet Advanced settings around: SSL 2.0, SSL 3.0, certificate mismatch, saving encrypted files to disk, smart screen filter, DOM storage
- Take my IE security settings down to low/none
- Disable my Windows Firewall
- Disable my antivirus software
- Run Windows Update to ensure latest software
I have all latest critical system updates and I am an administrator on this box. The machine is running Windows 7 Enterprise 64-bit and I am running a (now) fresh Vanilla install of Office 2013 (and have applied any WinUpdates for it that popped up...I forget now which may have been in the list).
Any additional thoughts or suggestions? I am fine using Firefox or Chrome instead of IE to access my OWA. But I am a little flustered that I can't use Outlook to access my mail/calendar/etc.
Thanks in advance for any help.